The easyfit Plus app for iOS
Is this the first time you’re trying to receive notifications from your smartphone? Please see the synchronisation section.
Why are notifications arriving late or not getting through?
Notifications might not get through or stop for various reasons. Some issues may be related to the Easyfit HR and others require taking certain steps when using this product.
- Ensure that your smartphone and Easyfit HR are close to each other, or at least within the Bluetooth operating range.
- Check that all notification settings on your smartphone are set correctly. Many smartphones have a “Do not disturb” mode; when this mode is on, the phone will not display or send notifications to your Easyfit HR.
- Problems might occur with receiving notifications if any errors are detected during the use of several connected Bluetooth devices at the same time. A prime example is using Bluetooth speakers to play music when connected to a smartphone.
- If the problem occurs after you’ve updated the app, switch your smartphone off and on again and try synchronising notifications again.
I’m having notification problems, how do I fix them?
You only need to check this paragraph if the previous suggestions didn’t fix your problem.
SOLUTION 1: you might be having Bluetooth issues – please follow these steps:
5. Turn off Bluetooth
6. Stop and close the Easyfit HR app
7. Turn on Bluetooth
8. Open the app and reconnect your Easyfit HR
That didn’t fix your problem? Try solution 2.
SOLUTION 2: complete reset of the Bluetooth connection between your smartphone and Easyfit HR – please follow these steps:
- You have to delete your Easyfit HR from your smartphone
a. Go to the phone’s Bluetooth menu
b. Delete your Easyfit HR - Restart your smartphone
- Open the Easyfit HR app
- Go to the Easyfit section
- Synchronise the device again